We operate a thirty day refund policy on all UK/EU orders. You are able to return an unwanted item to us within thirty days of receipt as long as the item is in unused condition with the original box. We will issue a full refund excluding any postage costs incurred at the time of sale. The buyer is also responsible for the cost of the postage to return th device back to us. We would recommend sending by Royal Mail special delivery to ensure it is covered by adequate carriage insurance. Please contact before us in order to return an item.