Theradome Frequently Asked Questions

People who use Theradome® LH80 PRO helmet and follow the recommended regime, should experience the following benefits:

1. A minimisation and slowing down of hair loss.
2. Signs of hair regrowth.

Please bear in mind results vary from person to person dependent on hair state at the beginning treatment, age of onset, general health and underlying medical conditions. If you are unsure the cause of your hair loss, we highly recommend visiting a registered Trichologist for a consultation and diagnosis before embarking on treatment with laser phototherapy.

Through use of the Theradome® LH80 PRO helmet, hair growth occurs in three developmental stages as follows:

1. Step One: Between 4 – 18 weeks hair loss can be minimised.
2. Step Two: Between 18 – 26 weeks reversing miniaturisation occurs.
3. Step Three: 26 – 52 weeks renewed hair regrowth occurs.

Please remember that each user is an individual and therefore results may vary.

The Theradome® LH80 PRO helmet is extremely user friendly and operated via a single, large power button on the back of the helmet. Once you have switched the helmet on it directs you with its audio voice which tells you; if the battery is low, when the treatment has ended, how many Theradome® treatments you have completed in total and if your helmet is experiencing any technical issues.

Side effects from using laser phototherapy for hair loss are extremely rare. Occasional users may experience headaches due to increased blood circulation. Should this continue for more than a week or two please contact our customer services for advice. Wearing the helmet the wrong way around will result in headaches due to incorrect weight distribution  on the head. Always wear Theradome® with the master switch at the back. Our product has been fully cleared by the Food and Drug Administration (FDA) in America for use by both men and women. It also carries the CE Mark which means that it complies fully with EU safety, health and environmental requirements for medical devices.

Yes the Theradome® PRO helmet is FDA cleared for both men and women. Documentation can be viewed below:

Full Women’s FDA Clearance

Full Men’s DFA Clearance

Laser Phototherapy can be beneficial for hair loss at any stage. However, the sooner you start treatment the better the outcome can be. With regards to male hair loss the Norwood Scale is most commonly used to determine the stage and pattern of receding hair loss. For female hair loss there are several scales used. The most commonly used is the Savin Scale, as this measures the overall thinning in addition to pattern of hair loss stages. Please view an example of the Savin Scale below in order to assist you with determining which stage of female hair loss you may be experiencing.

 

Keeping a visual photographic record of your hair loss prior to treatment and at regular stages during treatment, will allow you to track your hair regrowth treatment progress. Further details, including a before and after photo guide can be viewed via our sister American Theradome® website.

We recommend that you use your Theradome® LH80 PRO helmet twice a week, for twenty-minute treatment sessions. You can use Theradome® more frequently if you desire, however we don’t recommend more than one treatment session per twenty-four hour period.

The optimum time for you to use the Theradome® LH80 PRO helmet, is directly after you have showered and towel dried your hair. The helmet has rubber pegs that are designed to separate your hair to ensure maximum exposure of the scalp. Therefore having damp, towel dried hair makes this process more effective. Please be advised that we do not recommend using Theradome® on soaking wet hair.

The Theradome® LH80 PRO has been designed to fit 98% of the population’s head size. The remaining 2% who may experience issues with the helmet size are usually those with a smaller head circumference. However, this problem is easily rectified through the use of additional foam pads to improve comfort and stability. So regardless of your head size, we reassure you the Theradome® LH80 PRO will fit you correctly and comfortably.

Our cold lasers appear red in colour, only red light can be absorbed by the scalp and ultimately the base of the hair follicles. Our lasers are not intense enough to cause any damage to your eyes. However, we have installed a three step system into the helmet in order to ensure your safety. When your session ends or you remove the helmet from your head, the laser lights will turn off automatically. Even if you looked directly into the laser light, this would still not affect your eyes. Despite this, we would still not recommend that you actively seek to do this. Further information on How Theradome Works can be found via our Theradome® GB website.

The Theradome® LH80 PRO only takes three hours or less to charge fully, at which point you can unplug and use the device.

Our specially manufactured lithium ion batteries last a long time, usually around two years but customers have reported as many as 500 treatment cycles from one battery. If the helmet appears to take a long time to charge and then only lasts for 2-3 treatments, it is time to order another battery. A completely expired battery may cause the master switch to just flash red or in some cases give the message ‘laser error’. Please be aware that leaving your helmet for long periods of time unused may cause the battery to decline. We recommend disconnecting the battery if you intend to not use it for a period of time.

You can find more information regarding battery troubleshooting via our website. Replacement batteries with the correct connection can only be bought from Theradome® or an authorised Theradome® reseller such as Theradome GB.

Yes – it can be used alongside other hair loss treatments, however as the Theradome® LH80 PRO helmet is so effective this isn’t always necessary. If you are currently using other hair loss treatments, we would advise continuing to do so at least in the early stages of using Theradome® as suddenly ceasing to use certain hair loss treatments can cause a short term increase in hair shedding.

Yes – the helmet can be used if you have undergone hair transplant surgery. Laser Phototherapy (LPT) can assist the growth of newly grafted follicles in the following ways:

1. Accelerating the healing process.
2. Reducing redness and inflammation.
3. Decreasing discomfort.
4. Encouraging transplanted hairs to grow faster.

Please check with your hair restoration surgeon that they are happy for you to use Laser Phototherapy after your procedure.

Theradome® is cordless in its design and therefore user friendly and easy to implement into your daily routine. 80 coherent red light lasers within the helmet penetrate the scalp simultaneously in order to penetrate the base of the hair follicles. The optimal energy dose for stimulation is received in each twenty-minute treatment session. Combing your hair with a laser comb for twenty-minutes will never achieve the same level of hair follicle stimulation as only a small section of scalp can be treated at a time. The comb must be manually moved around the scalp during treatment.

Some Theradome® users have reported reduced inflammation and redness of the scalp, both of which are symptoms of dermatitis and subsequently itching. However, please note that the Theradome® LH80 PRO does not have FDA clearance for the treatment of dermatitis and itching, therefore cannot make claims that Theradome® assists these conditions.

It is never too early to commence LPT treatment through the use of the Theradome® LH80 PRO helmet. LPT assists hair regrowth at any stage of hair loss for both men and women, therefore it is never too early to try Theradome® and see how it works for you.

No the Theradome® LH80 PRO helmet is an FDA cleared over-the-counter device and therefore no medical prescription is needed to purchase or use the device.

If you are currently receiving treatment for cancer you can only use the Theradome® LH80 PRO helmet outside of your treatment dates. Cancer treatment can cause hair loss to occur in both men and women and therefore once treatment has ended LPT treatment can help the restoration of hair regrowth. However, it is always recommended that you discuss with your GP or specialist consultant before commencing any new treatment options. If you have had skin cancer or scalp solar keratosis, then please consult your consultant before using LPT.

Unfortunately not, it is one of the few contra-indications of Laser Phototherapy.

No- unfortunately we do not recommend the use of Theradome® whilst you are pregnant. However, if you experience hair loss following pregnancy, providing you have finished breastfeeding, you can use our Theradome® LH80 PRO helmet to assist hair regrowth.

The Theradome® LH80 PRO helmet can be purchased via our online shop and every purchase comes with a free helmet travel case, a micro USB charging lead and UK USB wall plug. We are proudly the official importer and distributor of the Theradome® LH80 PRO helmet in the United Kingdom.

Each LH80 PRO purchased via our online shop and comes with free Royal Mail UK Special Delivery. Orders placed before 3pm are shipped that day, orders after 3pm are usually shipped the next business day. We use RM Special Delivery as it is fully insured and secure – we have never had one go missing yet! Small items such as batteries and chargers are sent first class standard.

We want to ensure you have a positive experience in using the Theradome® LH80 PRO helmet, therefore if you experience any issues please contact us in the first instance so that we can help.

The Theradome® LH80 PRO comes with a 1-year limited warranty. Theradome® warranty obligations are limited to the following terms and conditions:

Theradome® Inc. warrants its Theradome® LH80 PRO helmet against defects in materials and workmanship for a period of 1-year from the date of the original retail purchase. If a defect exists, Theradome® Inc. will either:

1. Repair the product at no charge, using new or refurbished replacement parts, or
2. Exchange the product with a product that is new (or which has been manufactured from new or serviceable used parts) and is functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product.

This warranty is limited and therefore does not apply to:

1. Damage caused by accident, abuse, misuse or misapplication, of the Theradome® LH80 PRO helmet.
2. Damage caused by service (including upgrades and expansions) performed by any non- authorised Theradome® Service Provider.
3. Products or parts that have been modified without the written permission of Theradome® Inc.
4. Helmets with removed or defaced serial numbers.

You can register your Theradome® LH80 PRO helmet simply via our sister American website.

We offer a thirty-day refund policy on all of our UK orders. You are able to return your Theradome® LH80 PRO helmet to us within thirty-days in an unused condition and in  undamaged packaging. We will issue you with a full refund within 7 days of receiving the item, providing it is in an unused condition and therefore able to be resold. As the buyer you are responsible for the full cost of the return postage. We always recommend posting by Royal Mail Special Delivery to ensure your item is ensured and trackable.

In the event that the item has a technical fault then we will fund the return postage costs. Please contact Theradome® GB before returning any items to us or telephone us on: 0333 344 0032.

We recognise that the helmet is a ‘considered purchase’ and not everyone may wish to pay the full cost up-front. Therefore at Theradome® GB, we work in partnership with DivideBuy to enable you to spread the cost over 12 interest free payments. Full details of our finance options can be found via the Theradome® GB website.