Theradome Frequently Asked Questions

We recommend that you use your Theradome® PRO LH80 helmet twice a week, for twenty-minute treatment sessions. You can use Theradome® more frequently if you desire, however we don’t recommend more than one treatment session per twenty-four hour period.

The EVO LH40 should be used four times a week as it contains half the laser diodes in comparison to the PRO LH80. Our clinical trials show that the results are the same for the EVO LH40 four times a week versus the PRO LH80 twice a week. 

The optimum time for you to use the Theradome® helmets is directly after you have showered and towel dried your hair. The helmets have rubber pegs that are designed to separate your hair to ensure maximum exposure of the scalp, therefore having damp, towel dried hair makes this process more effective. Please be advised that we do not recommend using Theradome® on soaking wet hair.

The Theradome® helmets have been designed to fit 98% of the population’s head size. The remaining 2% who may experience issues with the helmet size are usually those with a smaller head circumference. However, this problem is easily rectified through the use of additional foam pads to improve comfort and stability. So regardless of your head size, we assure you the Theradome® will fit you correctly and comfortably.

Our cold lasers appear red in colour; only red light can be absorbed by the scalp and ultimately the base of the hair follicles. Our lasers are not intense enough to cause any damage to your eyes, however we’ve installed a three step system into the helmet in order to ensure your safety. When your session ends or you remove the helmet from your head, the laser lights will turn off automatically. Even if you looked directly into the laser light, this would still not affect your eyes. Despite this, we would not recommend that you actively seek to do this. Further information on How Theradome® Works can be found via our Theradome® GB website.

Both the Theradome® PRO LH80 and the Theradome® EVO LH40 only take three hours or less to charge fully.

Our specially manufactured lithium ion batteries last a long time (usually around two years) but customers have reported as many as 500 treatment cycles from one battery. If the helmet appears to take a long time to charge and then only lasts for 2-3 treatments, it is time to change the battery. A completely expired battery may cause the master button to just flash red or in some cases give the message ‘laser error’. Please be aware that leaving your helmet for long periods of time unused may cause the battery to decline. We recommend disconnecting the battery if you intend to not use it for a long period of time. 

You can find more information regarding battery troubleshooting via our website. Replacement batteries with the correct connection can only be bought from Theradome® or an authorised Theradome® reseller such as Theradome® GB.

Yes, it can be used alongside other treatments, but since the Theradome® is so effective this isn’t always necessary. If you are currently using other hair loss treatments, we would advise continuing to do so in the early stages of using Theradome® as suddenly ceasing to use certain hair loss treatments can cause a short term increase in hair shedding.

Yes – the helmet can be used if you have undergone hair transplant surgery. Laser Phototherapy (LPT) can assist the growth of newly grafted follicles in the following ways:

• Accelerating the healing process
• Reducing redness and inflammation
• Decreasing discomfort
• Encouraging transplanted hairs to grow faster

Please check with your hair restoration surgeon that they are happy for you to use Laser Phototherapy after your procedure.

Theradome® has a cordless design making it user-friendly and easy to implement into your daily routine. 80 red light lasers within the helmet penetrate the scalp simultaneously in order to penetrate the base of the hair follicles. The optimal energy dose for stimulation is received in each twenty-minute treatment session. Combing your hair with a laser comb for twenty-minutes will never achieve the same level of hair follicle stimulation as only a small section of scalp can be treated at a time. The comb must be manually moved around the scalp during treatment leading to an uneven distrubution of light across the scalp.

Some Theradome® users have reported reduced inflammation and redness of the scalp, both of which are symptoms of dermatitis and subsequently itching. However, please note that the Theradome® helmets do not have FDA clearance for the treatment of dermatitis and itching, therefore cannot make claims that Theradome® assists these conditions.

It is never too early to commence LPT treatment through the use of the Theradome® helmets. LPT assists hair regrowth at any stage of hair loss therefore it is never too early to try Theradome® and see how it works for you.

No, the Theradome® helmets are an FDA cleared, over-the-counter device and therefore no medical prescription is needed for purchase or use.

If you are currently receiving treatment for cancer you can only use the Theradome® helmets outside of your treatment dates. Cancer treatment can cause hair loss to occur in both men and women, therefore once treatment has ended LPT treatment can help the restoration of hair regrowth. However, it is always recommended that you discuss with your GP or specialist consultant before commencing any new treatment options. If you have had skin cancer or scalp solar keratosis, then please talk to your consultant before using LPT.

Unfortunately not, it is one of the few contraindications of Laser Phototherapy.

No – we do not recommend the use of Theradome® whilst you are pregnant. However, if you experience hair loss following pregnancy, provided you have finished breastfeeding you can use our Theradome® helmets to assist hair regrowth.

Theradome® helmets are posted free of charge for UK customers by either Royal Mail Special Delivery or Fedex. An additional charge is made for EU deliveries which is calculated at the checkout.

Every Theradome® purchased via our online shop comes with free Fedex or Royal Mail UK Special Delivery. Orders placed before 2pm on working days are shipped that day and orders after 2pm are usually shipped the next business day. We use these delivery sevices as they are fully insured and secure. You’ll recieve a tracking number once the item is dispatched.  Small items such as batteries and chargers are sent first class standard, which generally takes 1-2 working days. 

We want to ensure you have a positive experience in using your Theradome® helmet; if you experience any issues please contact us in the first instance so that we can help. 

The Theradome® helmets come with a 1-year limited warranty. Theradome® warranty obligations are limited to the following terms and conditions:

Theradome® Inc. warrants its Theradome® PRO LH80 or EVO LH40 helmets against defects in materials and workmanship for a period of 1-year from the date of the original retail purchase. If a defect exists, Theradome® Inc. will either:

1. Repair the product at no charge, using new or refurbished replacement parts, or
2. Exchange the product with a product that is new (or which has been manufactured from new or serviceable used parts) and is functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product.

This warranty is limited and therefore does not apply to:

1. Damage caused by accident, abuse, misuse or misapplication of the Theradome® helmet.
2. Damage caused by service (including upgrades and expansions) performed by any non-authorised Theradome® Service Provider.
3. Products or parts that have been modified without the written permission of Theradome® Inc.
4. Helmets with removed or defaced serial numbers.

Under UK consumer law, your receipt is your warranty, It is not necessary to register it. We keep a record of our direct purchase customers and those who purchase via our partner clinics. If you purchase elsewhere you will need to keep your own record and return it back to the retailer who you purchased it from. 

Amazon customers – we are the only authorised reseller on Amazon UK.  We are happy for you to comunicate with us directly if you have your receipt rather than deal with Amazons terrible AI customer troubleshooting process. 

We offer a thirty-day refund policy on all of our UK orders. You are able to return your Theradome® PRO LH80 or EVO LH40 helmet to us within thirty-days in an unused condition and in undamaged packaging. We will issue you with a full refund within 7 days of receiving the item, providing it is in an unused condition and therefore able to be resold. As the buyer, you are responsible for the full cost of the return postage. We always recommend posting by Royal Mail Special Delivery to ensure your item is ensured and trackable. 

In the event that the item has a technical fault then we can send a prepaid return label if under warranty. Please contact Theradome® GB before returning any items to us or telephone us on: 0333 344 0032 as we need to send you a return authorisation form.